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+86 15502929967

[email protected]

1569 Ave, New York,
NY 10028, USA

Frequently Asked Question!

This is TAOF — your new go-to for intimate self-care that checks every box. We built this brand for you, with every little detail thought through: Whisper-quiet pleasure: At just 28dB, our toys are the best quiet vibrator for sensitive ears — perfect for apartments, shared spaces, or anyone who values total privacy. Travel-friendly pleasure, no awkwardness: Our sleek, discreet designs don’t look like “toys” at all. Toss them in your carry-on, no stress, no questions at security. Body-safe & easy to clean: Made with certified food-grade & medical-grade silicone, they’re non-porous sex toys that are gentle on sensitive skin and totally hygienic. Luxury gifts you’ll be proud to give: Whether you’re treating yourself or looking for anniversary gifts for wife, our premium packaging makes every unboxing feel like a special moment. Hospital-grade clean, right out of the box: Every product goes through hydrogen peroxide low-temperature plasma sterilization, so it arrives fresh, pristine, and ready to use. This isn’t just a brand — it’s self-care that feels safe, stylish, and totally yours.

Due to the intimate nature of our products, any item that has been opened is considered used and cannot be returned for hygiene and safety reasons. Please note that all returned items must remain completely unopened and in their original condition. If your order came with any free gifts or promotional items, please return them too. If anything is missing, we’ll take that amount off your refund.

Tip: Take photos of your item and package before shipping it back. This helps if something goes wrong during shipping.

Returning your product does not cancel things like subscriptions or other services. You’ll need to cancel those yourself on your My Subscriptions page.

You can return online purchases within 14 days of purchase. Terms and conditions apply.
We cannot accept returns that are used, damaged, worn, or missing original packaging or tags. If something is returned in poor condition, your return might be refused.

Sorry, we do not offer exchanges. Due to hygiene reasons, we can’t swap products. This helps us make sure every customer gets a brand-new product that meets our safety and quality standards.

If the return is due to a product issue or our mistake, we will pay for the return shipping.

If the return is due to a change of mind, wrong size, or wrong color, the customer must pay for return shipping.

Yes! All products are covered by a 1-year warranty for any manufacturing problems. This warranty does not cover damage caused by misuse or improper cleaning.

Refunds usually take about 7 to 10 business days after we get your returned item.

The following items are final sale and cannot be returned:

  1. Accessories
  2. Products on sale (with discount)
    1.  

Please make sure your shipping address is correct before placing your order—we can’t change the address after it ships for safety reasons.

If your package is lost, damaged, or stolen, email us at [email protected] within 24 hours of delivery so we can help file a claim.

If your tracking hasn’t moved for more than 3 days, please let us know. We’ll help open a case with the shipping company.

  • Your full name (the one used to purchase the product):
  • Order number:
  • Where you bought it (Store name, city; or link):
  • Purchase Date:
  • Product Name:
  • Quantity:
  • Color:
  • Problem description:
  • Include image or video featuring the product’s state: (Please include at least one picture showing us that the product is unopened, unused, or unworn)
  • Series Numbers of your owned product:
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