Refund and Returns Policy

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TAOF. Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to TAOF, accessible from https://gettaof.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 day.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: [email protected]

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order. 

• • Please note that all returned items must remain completely unopened and in their original condition. A 30% restocking fee and the round-trip shipping costs will be deducted from the refund amount once the return is approved.
  • TAOF does not process exchanges. Please note that we cannot offer exchanges due to our strict hygiene policy. For hygiene and safety reasons, we cannot accept returns of any used or opened items. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with TAOF‘s global safety and quality standards.
  • All purchases are covered under our 1-year warranty against all manufacturing defects. If a product becomes faulty, we’ll offer you a replacement within 1 year from the date of purchase. This warranty does not cover damage caused by misuse or improper cleaning.
    Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

• • The supply of Goods made to Your specifications or clearly personalized.
  • Due to the intimate nature of our products, any item that has been opened is considered used and cannot be returned for hygiene and safety reasons. Please note that all returned items must remain completely unopened and in their original condition. If your order came with any free gifts or promotional items, please return them too. If anything is missing, we’ll take that amount off your refund.
    • • ⊕Tip: Take photos of your item and package before shipping it back. This helps if something goes wrong during shipping.
  • The original packaging of the goods has been opened or damaged due to human factors.
  • Returns will not be accepted unless there are quality problems.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Please contact through email [email protected] to get the latest return address.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Frequently Asked Questions (FAQs)

• What do I need to include when returning an item?

Due to the intimate nature of our products, any item that has been opened is considered used and cannot be returned for hygiene and safety reasons. Please note that all returned items must remain completely unopened and in their original condition. If your order came with any free gifts or promotional items, please return them too. If anything is missing, we’ll take that amount off your refund.

Tip: Take photos of your item and package before shipping it back. This helps if something goes wrong during shipping.

• I bought a service or subscription with my product. Will it be canceled too?

Returning your product does not cancel things like subscriptions or other services. You’ll need to cancel those yourself on your My Subscriptions page.

• How long do I have to return an item?

You can return online purchases within 14 days of purchase. Terms and conditions apply.
We cannot accept returns that are used, damaged, worn, or missing original packaging or tags. If something is returned in poor condition, your return might be refused.

• Can I exchange an item?

Sorry, we do not offer exchanges. Due to hygiene reasons, we can’t swap products. This helps us make sure every customer gets a brand-new product that meets our safety and quality standards.

• Is there a warranty?

Yes! All products are covered by a 1-year warranty for any manufacturing problems. This warranty does not cover damage caused by misuse or improper cleaning.

• When will I get my refund?

Refunds usually take about 7 to 10 business days after we get your returned item.

• What items are non-refundable?

The following items are final sale and cannot be returned:

• • 1. Accessories
    2. Products on sale (with discount)
• What about international returns?

Please make sure your shipping address is correct before placing your order—we can’t change the address after it ships for safety reasons.

If your package is lost, damaged, or stolen, email us at [email protected] within 24 hours of delivery so we can help file a claim.

If your tracking hasn’t moved for more than 3 days, please let us know. We’ll help open a case with the shipping company.

• Who pays for return shipping?

If the return is due to a product issue or our mistake, we will pay for the return shipping.

If the return is due to a change of mind, wrong size, or wrong color, the customer must pay for return shipping.

• How do I start a return?

Just email us at [email protected] with the following info:

• • • Your full name (the one used to purchase the product):
    • Order number:
    • Where you bought it (Store name, city; or link):
    • Purchase Date:
    • Product Name:
    • Quantity:
    • Color:
    • Problem description:
    • Include image or video featuring the product’s state: (Please include at least one picture showing us that the product is unopened, unused, or unworn)
    • Series Numbers of your owned product:

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]